Starbucks® Rewards – FAQs
How can I join Starbucks® Rewards?
Joining is very easy. You just need to activate a Starbucks card at your favorite Starbucks store. Then, access www.starbucks.com.cy , and register your card at the Starbucks Rewards section of the website.
Fill your contact info, the card number (16-digits number) and the pin (8-digits code, which can be found after scratching the respective surface at the back of the card). Just like that, you are a member of Starbucks® Rewards.
How can I collect stars and earn free beverages and other unique gifts?
Every time you use your Starbucks card in order to pay at a Starbucks store (and you have joined the Starbucks® Rewards loyalty program), you earn stars. For every 0,5€ you spend, you earn 1 star. There are also a lot of offers that will help you earn extra stars.
How can I become a Gold member?
By collecting 500 stars within the period of one year, you automatically become a Gold member for one year (the transition from Green to Gold might take up to 24 hours).
How can I renew my Gold membership?
Once you are Gold member, you have to earn 500 stars within a year to retain your Gold status. If you don’t manage to earn 500 stars within a year from becoming a Gold member, then you return to the Green status, with the number of stars you have collected in the past year. When you move to GOLD level, the Stars meter for the renewal or not of this level starts from O, without any change at the Stars available for redeem.
Why do I see two different Star(s) numbers at my account (available Stars for redeem & XX Stars until Gold level / XX to renew Gold membership)?
There are two Star(s) Counters:
1. The Star Counter for Available Stars for redeem, is counting the available Stars for redeeming, regardless of when they are collected.
2. The Star Counter (on a calendar basis) for determining the members’ level (Green / Gold). This Counter takes into account Stars that have been collected within the period of one year back, regardless of whether some of them have been redeemed in the course of this time.
These two counters operate independently.
Can I use my Starbucks card & collect stars at another country?
No, the use of your Starbucks card and the Starbucks® Rewards loyalty program can only occur in the country that your card was activated - Cyprus.
Can I use my Starbucks card & enjoy my benefits at the delivery platforms?
No, the use of your Starbucks card and the Starbucks® Rewards loyalty program can only occur at Starbucks stores in Cyprus. But, in order not to miss Stars from your delivery transactions, you can send the confirmed transaction with all the details (store, date, products, final cost) together with your 16digit Starbucks card number to firstname.lastname@example.org, and the respective Stars will be added to your account and you will receive a confirmation mail.
In the case that my card is stolen/lost, what can I do to protect my balance?
In the case of your card being lost/stolen, please contact the Starbucks® Rewards call center at: 00357-22778000 or via e-mail at: email@example.com
How can I keep track of my available stars and my current level?
By logging into www.starbucks.com.cy and your Starbucks® Rewards account, you can be informed about your star balance and your current status, as well as, the stars required to move from Green to Gold, or, to renew your Gold status. You can also check your current star balance and your current level, at any Starbucks store.
What size is my Free Drink?
The Free Drink that you get every 120 stars as well as your Free Birthday Drink can be any handcrafted beverage at any size.
When can I redeem my Free Birthday Drink?
The Free Birthday Drink can only be redeemed at your birthday.
How many free add-ons can I get, once I go to Gold level?
Once you are a Gold member, you get free add-ons (espresso shots, whipped cream, flavor syrups, origin espresso). More specifically you are entitled to 3 add-ons per beverage.